Thank you for shopping at Pyjama4U.com!
We are committed to providing you with the best shopping experience. Please read our return and refund policy carefully to understand your rights and obligations.
Replacement Policy
- No Returns:
- Due to the intimate nature of our products, we do not accept returns on any garments.
- Size Issue:
- We understand that finding the right size can sometimes be challenging. If you receive a product that does not fit, we offer a one-time replacement for a different size of the same product.
- To be eligible for a size replacement, the item must be unworn, unwashed, and in its original condition with all tags attached.
- You must request a replacement within 7 days of receiving your order.
How to Request a Replacement
- Contact Us:
- Email our customer service team at info@pyjama4u.com with your order number, details of the size issue, and the desired size for replacement.
- Approval and Instructions:
- Once we receive your request, we will review it and provide instructions for returning the item for a size replacement.
- Ship the Item:
- Please ship the item back to us using the provided instructions. You will be responsible for paying for your own shipping costs for returning the item.
- Processing:
- Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
- If approved, we will send out the replacement item in your requested size. We will cover the shipping cost for sending the replacement item to you.
Refunds
- No Refunds:
- We do not offer refunds. Our policy strictly allows for size replacements only.
General Conditions
- We reserve the right to refuse any size replacement request if the item does not meet the above conditions.
- Please note that we do not accept returns or replacements for items that have been worn, washed, or altered in any way.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@pyjama4u.com.
Thank you for understanding and for choosing Pyjama4U.com!
